27,000 "NYCHA Cares" Repairs Completed

27,000 "NYCHA Cares" Repairs Completed

Through NYCHA Cares, an innovative approach to skilled trades repairs, the Authority has completed more than 27,000 work orders across the city to date, benefiting nearly 11,000 residents.

Mayor Bill de Blasio committed $20 million to target more than 50,000 open work orders requiring skilled trades workers, which include plumbers, electricians, plasterers, carpenters, and painters — often the most in-demand types of repairs. NYCHA Cares aims to complete 50,000 skilled trades and maintenance-related work orders within 24 months.

First launched in July 2018, Round 1 of the NYCHA Cares initiative included Manhattanville Houses in West Harlem, Queensbridge South Houses in Queens, and Kingsborough Houses in Brooklyn, where 13,225 work orders were completed.

During Round 2, NYCHA Cares tackled 14,265 work orders at Baruch Houses in Manhattan, Parkside Houses in the Bronx, and Pink Houses in Brooklyn. Round 2 started in September 2018 and concluded in January 2019.

“By focusing on skilled trades repairs, we are addressing the conditions that present the greatest quality of life issues for our residents,” said NYCHA’s Interim Chair and CEO Kathryn Garcia. “The Authority is laser-focused on improving service and preserving public housing for generations thanks to the historic support from the de Blasio administration.”

“NYCHA Cares has provided 27,000 repairs for our residents, assisting thousands of families who need repairs in their homes,” said NYCHA’s General Manager Vito Mustaciuolo. “Mayor de Blasio’s unprecedented investment has allowed the Authority to make progress on supporting residents. Our hardworking and dedicated staff will continue to improve the living conditions for our residents.”

As part of Round 3, NYCHA Cares is now underway at Wagner Houses in Manhattan, Castle Hill Houses in the Bronx, and Pomonok Houses in Queens. So far, 1,920 skilled trades work orders have been closed at the three newly targeted developments. 

Efforts like the expansion of NYCHA Cares and the Saturday weekend blitz initiative, where staff have closed over 8,700 maintenance work orders and completed more than 1,800 annual income recertifications at nearly 60 developments citywide, make up major components of NYCHA 2.0, a plan to ensure quality affordable housing for all NYCHA residents.

These work orders do not include immediate emergency health and safety repairs, which are addressed immediately by the Authority.


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